A: Vouchers cannot be returned or refunded. Once a voucher is purchased or issued, it is considered final and non-refundable. We recommend reviewing the terms and conditions of the voucher before making a purchase to ensure it aligns with your needs and preferences. If you have any specific concerns or issues related to a voucher, please contact our customer support team, and they will be glad to assist you further.

A: If a voucher cannot be exchanged or is found to be invalid at the time of transaction at the media or merchant channel, please reach out to our customer support team immediately. We apologize for any inconvenience caused and will work diligently to resolve the issue. Our support team will assist you in verifying the voucher and finding a suitable solution, which may include issuing a replacement voucher or providing an alternative resolution. Your satisfaction is our priority, and we appreciate your cooperation in bringing such matters to our attention.

A: The time required to redeem a new voucher can vary depending on the specific voucher and the redemption process involved. Generally, the redemption process is straightforward and can be completed within a few minutes. However, there may be instances where additional steps or verification processes are necessary, which could extend the redemption time.

A: If you are at an offline outlet and the merchant identifies that the voucher code is invalid, we apologize for any inconvenience caused. In such a situation, please contact our customer support team immediately. They will be able to assist you promptly and provide the necessary guidance.

To reach our customer support team, you can use the contact information provided on the voucher or visit our website for the appropriate contact details. Our support team will work closely with you and the merchant to resolve the issue and ensure a satisfactory resolution. Your satisfaction is our priority, and we appreciate your cooperation in bringing any concerns to our attention while you are at the outlet.